Consulting and professional services
If you request cancellation before work begins, prepaid service fees are generally refundable, less any disclosed non-refundable third-party costs. Once work begins, fees attributable to work already performed, reserved capacity, delivered milestones, and approved third-party costs are not refundable.
Digital products and downloadable deliverables
If a purchased digital item is not delivered, cannot be accessed, or is materially different from its description, contact us within 14 days. After a digital item has been successfully downloaded, accessed, or substantially used, refunds are generally not available except where required by law or where the item is materially defective.
Recurring services
Cancel before the next renewal date to prevent the next recurring charge. Fees already charged for a current service period are generally non-refundable unless the service was not provided or applicable law requires otherwise.
How to request a refund
Email support@oxglobalpartners.com with your name, invoice or payment reference, reason, and relevant evidence. Approved card refunds are returned to the original payment method. Processing by the bank or card network may take additional business days after we issue the refund.
Disputes
Please contact us before filing a payment dispute so we can review the service, delivery evidence, and applicable agreement promptly.